Refund Process
To start a return or refund, simply contact our customer service team. They will guide you through the process and provide you with the return address. You don't need to click the "refund" button or open a dispute yourself — contacting us directly is the fastest way to get your refund.
Returning an Item
Returning an item is simple. Make sure the item is unworn, unused and undamaged, with its original label and complete packaging, and send it back within 30 days of the date you received it. Please note: the first return or exchange on every order within 30 days of delivery is free. For any additional returns or exchanges not related to quality, the shipping costs are paid by the customer. Contact our customer service team by phone, email or WhatsApp to get started.
Please include the invoice and warranty card in the return package. Once we receive the product and confirm its condition, we will start the refund process. Refunds are issued for products returned in their original condition and packaging.
Contact Information
Customer Service (phone/WhatsApp): +1 (949) 678-5240
Email: support@tsarbomba.com
Customer Service and Satisfaction Guarantee
If you have any questions, our customer service team is available by email or WhatsApp, and we will reply within 12 hours. Your satisfaction is our priority, and we sell only genuine products. All our watches come with a 30-day money-back guarantee and a 2-year warranty for quality-related issues.
30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Tsar Bomba product, you can return it within 30 days of the date you received it for a full refund.
The item must be unworn, unused and returned in its original condition and packaging. All accessories and components included in the purchase must also be returned.
Note: the 30-day period starts on the day you receive your package. After the 30-day period, we cannot accept returns or exchanges for reasons not related to quality. If you have a quality-related issue, we will take care of it under our 2-year warranty.
Standard shipping on your order is free. If you chose paid express shipping, the express shipping fee is non-refundable. The first return or exchange on every order is free, wherever you are: we cover the return shipping. If the item you received is defective or incorrect, we always cover the return shipping, in every country or region.
We are not responsible for items lost during return transit, so we strongly recommend using a trackable shipping service.
2-Year Warranty for Quality-Related Issues
We stand behind the quality of our Tsar Bomba products and offer a 2-year warranty for any quality-related issues. This warranty covers defects in materials and workmanship. If your product shows a defect due to a quality-related problem within two years of the date you received it, we will repair or replace it at no additional cost.
RETURN FAQs
Return Shipping
We cover the return shipping costs for the first return or exchange on every order, and for all quality issues and incorrect items, in every country or region. If we cannot provide a prepaid return label, you pay the shipping fee upfront and send us proof of payment, and we will refund the shipping fee as soon as we receive the watch. If the watch is returned because of damage caused by the customer, the shipping cost is paid by the customer.
Each order includes one free return or exchange for reasons not related to quality. A second return or exchange for reasons not related to quality is subject to a service fee of 20% of the order amount, and the shipping costs are paid by the customer.
Order Cancellation
Once an order has been shipped, it can no longer be cancelled. However, when you receive the package, you can keep it or contact us to arrange a return within 30 days. To cancel an order that hasn't been shipped yet, please contact our customer service team.
Refund Timing
Refunds are issued for the exact price paid for the item. The refund is processed within 3 to 5 business days to the original payment method used for the purchase, or you can choose to receive online store credit. We cannot issue refunds to a different card or payment method. Depending on your bank or payment provider, it may take an additional 7 to 10 business days for the refund to appear in your account. For PayPal payments, we issue the refund on the same day we receive the returned watch, and you will receive it on the same day.
Exchanged Items
Exchanges are processed within three business days and sent with free standard shipping. The delivery time is usually similar to the time it took to receive your original order.
Return Handling Fee
There is no handling fee for returns or exchanges.
Package Status
We will send you a tracking link by email as soon as your package ships. If you have any questions, please don't hesitate to contact us.
Customer Service (phone/WhatsApp): +1 (949) 678-5240
Email: support@tsarbomba.com
Return Shipping Label Availability
In some countries or regions, return shipping labels cannot be generated because of local carrier or logistics restrictions.
In these cases, please send the item to our designated return address and pay the shipping cost upfront.
Once we receive the returned package, we will promptly issue a full refund, including:
- the full purchase amount, and
- the return shipping cost paid by the customer (upon valid proof of the shipping cost).
Not being able to generate a return label does not affect your right to return the item or receive a refund, and it does not mean that we refuse the return.
Please provide valid tracking information when you send the item back. The refund will be processed once the package has been delivered to our return address.
COSTS FOR DAMAGED OR MISSING PARTS (the following costs will be deducted from the refund)
Missing gift with purchase: retail value of the gift
Missing/damaged box: 25 USD
Missing/damaged user manual: 20 USD
Missing warranty/authenticity card: 100 USD
Missing batteries: 5 USD each
Missing strap pieces/parts: retail value of the strap
Return Address
Before sending your return, please contact our customer service team so that we can confirm your return request. Sending your return to the correct address helps us process it faster.
US Return Address:
9721 Alesia St, South El Monte, CA 91733
USA
(For any return request, please contact our customer service team first to ensure your return and refund are handled correctly.)
Europe and Other Countries:
Please contact our customer service team by email or WhatsApp, and we will provide you with the return address.
