Return/Refund Policy

Refund Process

To start the refund process, please contact our friendly customer service directly. They will assist you with the refund and provide you with the return address. Avoid clicking the "refund" button or filing an appeal on your own, as it may cause unnecessary delays.

Returning an Item

Returning an item is simple. Ensure the item is unused, undamaged, with the original label and complete box, and send it back within 30 days of the delivery date. Please note: We only offer one free return or exchange within 30 days after the sale. For multiple exchanges, the buyer will need to pay the exchange shipping fee. Then contact our customer service via phone or email for assistance.

Remember to include the invoice/warranty card with the returned package, as returns without these documents cannot be processed. Once we receive the product and confirm its condition, we will initiate the refund process. Please note that refunds are only processed for products in their original condition and packaging.

Contact Information

------------------------------------------------------------------------------------------------

Customer Service and Satisfacti Guarantee

If you have any questions, our dedicated customer service team is available via email or Whatsapp. We promise to respond within 12 hours. Your satisfaction is our priority, and we strive to provide genuine products. Our men's watches come with a 30-day money-back guarantee and a 2-year warranty for quality-related issues.

 

30-Day Money-Back Guarantee


We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Tsar Bomba product, you can return it within 30 days of the original purchase date for a full refund.Please note that the product must be returned in its original condition and packaging, and any accessories or components included in the purchase must also be returned.

Note: The time starts from the day you receive the package. If you still want to return the watch beyond the 30-day free return and exchange policy, we will check the depreciation or damage after receiving your returned watch and charge part of the depreciation fee.

 

 2-Year Warranty for Quality-Related Issues

 

We stand behind the quality of our Tsar Bomba product and offer a -year warranty for any quality-related issues that may arise. This warranty covers defects in materials and workmanship and ensures that your Tsar Bomba product will be free from such issues during the warranty period. If your product experiences any defects due to quality-related problems within two years of the original purchase date,we will repair or replace it at no additional cost

------------------------------------------------------------------------------------------------

RETURN FAQ’s 

Return Shipping

Usually, we cover the return shipping fee. You will need to pay the shipping fee upfront and provide us with the shipping fee certificate for the return. Once we receive the watch, we will immediately reimburse the shipping fee. However, if the watch is returned due to customer damage, the customer will be responsible for the shipping fee.

Order Cancellation

Unfortunately, once an order is shipped, we cannot cancel it. However, upon receiving the package, you can either keep it or contact us to arrange a return. To cancel an order that hasn't been shipped, please reach out to our customer service team.

Refund Timing

Please note that refunds will be issued for the exact price of the purchased item. The refund will be processed within 3 to 5 business days to the original card used for the purchase, or you can choose to receive online store credit. We do not accept refunds via alternative cards or different payment methods. Processing payments may take an additional 7 to 10 business days for the refund to be credited to your account. If the remaining products on your returned order amount to less than $60, a $10 shipping fee will be deducted from the refund. For PayPal payments, we will refund you on the same day we receive the returned watch, and you will receive the refund on the same day we initiate it.

Exchanged Items

Exchanges will be processed within three business days and shipped via standard shipping. Please refer to the estimated shipping time, which is typically similar to the time it took for you to receive the watch initially.

Return Handling Fee

There is no handling fee for returns or exchanges; however, customers are responsible for shipping costs.

Package Status

We will provide you with a tracking link via email once we start shipping your package. If you have any questions, please don't hesitate to contact us.

Customer Tel/WhatsApp Service: +1 (949) 678-5240
Email: support@tsarbomba.com

Return Address

Please ensure all returns are processed and submitted before sending them to the address below. Sending returns to the correct address will facilitate your return process.

US, CA Return Address:

205 SIMPLICITY
Irvine, CA 92620-2848
US

Europe or other Return Address:

Please contact website customer service staff

For returns, please contact customer service via email or WhatsApp.