Return/Refund Policy
To initiate the refund process, please contact the store's customer service directly. They will handle the refund and provide you with the return address. It's important to note that you should not click the "refund" button or file an appeal on your own, as this will only delay the process.
Returning an item is easy. Simply ensure that the item is unused and undamaged, with the original label and complete box, and send it back within 30 days of the delivery date. You can contact our customer service via phone or email for assistance.
Please include the invoice/warranty card with the returned package, as returns without these documents will not be processed. Once we receive the product and confirm its condition, we will initiate the refund process. Refunds will only be processed if the product is in its original condition and packaging.
If you have any questions, please contact our customer service via email or Whatsapp. We promise to respond within 12 hours. Our priority is to ensure that our customers are fully satisfied with our products and customer assistance. We only provide genuine products, and men's watches come with a 30-day money-back guarantee and a 2-year warranty for quality-related issues.
Customer Tel Service: +1 9496785240
Email: support@tsarbomba.com
We provide genuine products and promise to respond to all inquiries within 12 hours. Men's watches come with a 30-day no-questions-asked money-back guarantee from the date of purchase and a 2-year warranty for related issues. Any defective parts related to quality issues during this period will be 100% refunded or replaced. Our priority is your satisfaction.
FAQ
1.Do I have to pay for return shipping?
Usually, the return shipping fee will be paid by us. The customer needs to pay the shipping fee first, and send us the shipping fee certificate for the return. We will pay the shipping fee to the customer immediately after receiving the watch. If the watch is returned due to damage to the customer, the shipping fee will be paid by the customer pay
2.Can I cancel my order?
Unfortunately, we CANNOT cancel an order once it is shipped. However, once you have received the package, you can either keep it or contact us to issue a return. To cancel an order that has not been shipped out, please contact our customer service team via
Customer Tel Service:+1 9496785240
Email: support@tsarbomba.com
3.When will I be refunded?
1. Please note that we will refund you the exact price of the item purchased. The price will be affected by additional discounts, promotions, coupon codes, and TSAR BOMBA points applied at the checkout.
2. A refund will be issued within 3 to 5 business days to the original card used to purchase the item(s), or you have the option to have online store credit. We do not accept refunds from alternative cards or different payment methods. Please note that processing payments may take up to 7 to 10 additional business days for the refund to be credited to your account.
3. If the value of the remaining products on your returned order is less than $60, a $10 shipping fee will be deducted from the refund.
4.If you paid with Paypal, we will refund you the same day we receive the returned watch, and you will receive your refund the same day we initiate the refund
4.When will the exchanged items be shipped out?
All items that need to be exchanged will be processed within three business days, sent by standard shipping. Please refer to the estimated shipping time.Usually the same amount of time it took you to get the watch for the first time
5.I need to return or exchange, but it's been over 30 days. What should I do?
If a return is required, please request a return within 30 days
If you want to return or exchange past the 30-day policy, please contact support@tsarbomba.com for more information.
Customer Tel Service: +1 9496785240
6.Where do I send my returns?
We do not accept returned items that have not been processed and submitted first.
Note: Please make sure that all returns are sent to the address below, or it will affect your return process.
US ,CA Return Address:
205 SIMPLICITY
IRVINE, CA 92620-2848
US
Europe Return Address:
Street: Philipp-Reis-Str.
House number: 15 A2
Zip code: 63128
City: Dietzenbach
If you need to return, please contact customer service, you can use email or Whatsapp
7.Will you charge a return handling fee for the return or exchange?
There is no handling fee for return or exchanged items; however, customers are responsible for shipping costs.
8.How to check my package status
We will send the track link to your Email when we start shipping, if you have any questions please contact us
Customer Tel/Whatsapp Service: +1 9496785240
Email: support@tsarbomba.com
